F&F

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Frequently Asked Questions

  • Q: Where can I find F&F?

    F&F is located in 80 Tesco stores nationwide. Click here to find your nearest F&F store.

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  • Q: Can I reserve this product or buy it online?

    We don’t have the ability to serve or buy online currently.

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  • Q: Can I still get a product from an old collection somewhere (no longer on sale)?

    Unfortunately, once our stores have sold out of our product, it is then replaced by our new collections. We cannot re-order past season product.

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  • Q: Is this the actual collection what we can see on website?

    The collection on the website is only snapshot of the seasons collection. The full range is available in-store .

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  • Q: Is there more products available in the shops compared to what you show online?

    Yes, lots more! Please see the above question. The full range is available in-store and we choose to feature those that are key trend pieces and featured in our advertising on our website.

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  • Q: Why do you always show great items on the website and social media but I never find the items in-store?

    All items are available in-store, whilst stocks last.

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  • Q: Returns policy - What is the deadline for returns?

    We accept returns within 30 days of purchase. Items must be in saleable condition with tags attached.

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  • Q: Where can I return products?

    Items can be returned to any Tesco store that sells F&F. To find your nearest store please see our store locator here (store locator link)

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  • Q: Can I return without a receipt?

    We do not offer a refund on items without a till receipt. We are happy to offer an exchange in place of a refund once item is in saleable condition with tags attached.

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  • Q: Sales and special offers - How long will this sale/special offer last?

    The start and end dates of each promotion are specified on our website, email newsletter and social media.

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  • Q: How can I get information about current F&F offers and competitions?

    Sign up to our newsletter to be the first to find out about our in-store offers and sales. Alternatively, check our website and Facebook page to stay up to date.

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  • Q: When is the next sale?

    See above.

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  • Q: Product sizes - Up until which size is this product available?

    Our sizes range from size 6 up to size 22.

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  • Q: Can I find plus-size clothing in the stores?

    We do not have specific plus-size clothing because our range is designed to fit all women.

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  • Q: E-shop - Can I purchase/order F&F items online?

    We don’t have the ability to serve or buy online currently.

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  • Q: Will you set up online shop any time soon?

    We are not creating an e-commerce platform – yet!

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